SHIPPING & RETURNS


Shipping

We currently ship to New Zealand and Australia only. 

 

New Zealand

Standard Tracked: $5.00 NZD

3-7 working days

Standard Tracked Rural: $9.50 NZD

5-7 working days

 

*If you have a rural address, please choose the 'rural shipping' option to ensure your package gets delivered to you swiftly or you could expect some delays from the courier! 

 

Australia

Standard Tracked: $20.00 NZD

7-10 working days

 

RETURNS

 

Please note we do not offer any returns for change of mind. 

 

Return policy

If the goods received are faulty or you have received an incorrect order, you have the right to return the goods:

- The goods must be returned within the 7 days from receiving it.

- The goods need to be unused and undamaged.

- The goods need to be returned in it's original packaging.

 

The return of the item is made at your own cost. We recommend using tracking on your return item. HER is not liable for the loss of items being returned. 

If the goods are found to be faulty or you have received an incorrect order, HER will reimburse you for courier costs. Please note you will need to provide a receipt of the courier cost. 

If these conditions are not fulfilled, the goods will be sent back to you in its original state. 

 

Exchange policy

 

We do not provide an exchange for our products. Please ensure you choose carefully. 

 

 

*HER reserves the right to change the Returns & Exchange Policies at any time.