FAQ'S


How do I use my #HERBAND?

It's quite simple. Slip your band on above your knees and comfortably position it. You can use your band to enhance your glute activation or add resistance during your workouts. See our Instagram and Facebook pages for more inspiration.

What is my #HERBAND made out of?

Our bands are made out of polyester and latex silk.

How do I take care of my #HERBAND?

Keep your band in your HER pouch for transporting, and keep your band out of direct sunlight. After each workout, make sure you air dry your band before putting it back into your HER pouch. 

I'm unsure what strength I should choose for #HERBAND?

If you've just started your fitness journey we recommend that you try our beginner band and work your way up from there. If you are game, we recommend that you try our HER trio pack. Trust us, you will feel the burn!

When will my #HERBAND arrive?

We know you are super excited to grow your booty! We will aim to pack your orders as soon as possible. Please allow a processing time of 1-2 working days. All our delivery times are estimates. 

For all orders made around public holidays, please allow for additional processing and delivery time due to the busy periods. 

What shipping service does HER team use?

We use Courier Post for all New Zealand orders. For Australia and other countries we use DHL Express. 

Will I be charged any additional taxes for international shipments?

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, the amount will depend on what country you are in, and is the responsibility of the recipient.

What currency does HER use?

HER is based in New Zealand, therefore we use NZD currency at the checkout for the goods and for shipping if applicable. If you are located outside of New Zealand, the price will be based on the most current exchange rate applicable to you.

How to contact us?

Email us at contact@herofficial.co.nz and we will respond in 1-2 days.